Frequently Asked Questions
Tap the frequently asked questions below to view the answers.
Is there an application fee?
Yes, there is a $100 application fee per applicant.
How long does it take to process applications?
Usually, it takes 2 business days to process IF you are first in line on a property and we have all the required documentation.
How much is the deposit?
Can you give me more info on college rentals?
Leases run from 8/1 through 7/20. An application needs to be filled out and all approved applicants will need a guarantor and must have a guarantor form filled out and notarized. Instead of a deposit there is a $500 (per bedroom) non-refundable refurbishing fee.
Can you manage my rental property for me?
We’d love to! Contact us with your information and one of our managers will reach out to you regarding property management information.
What should I do if my contact info changes?
Update your information in the Resident Portal if you have any change of information, including phone number, email address, and emergency contact.
How do I set up mail forwarding?
You need to update your information with USPS. Click here to get started.
How do I request maintenance?
All maintenance requests must be submitted via the Resident Portal. We will respond to your request within 24 hours and a vendor will receive your contact information. The vendor will contact ou directly to schedule a time to fulfil the request. Only requests submitted this way will be addressed.
How do you handle calls during office hours?
Our office is open Monday through Friday from 9:00AM – 5:00PM. A live person will always answer the phone during these hours. If our local team is unavailable, our answering service will take over and relay your message to us. One of our local team members will call you back as soon as we are available.
What about calls after hours or for emergencies?
Should you have an emergency concerning your unit, we expect you to call 911 and then let us know about the issue ASAP after you are safe and help is on the way.
If you need to reach one of our office staff after hours or if you have an emergency, you will still need to call our office number or the rental specialist.
We consider the following an emergency: fire, flood, sewer back up, and A/C or heating issues during extreme temperatures.
Are there property walkthroughs?
A property walk through may be scheduled at your house every six months. We will have a representative walk through the house and do a written report and take pictures throughout the house. They are not taking pictures of how you live or of your personal belongings but mostly of any areas that are damaged or items that need to be repaired or replaced. This is to ensure the owner that their home is being taken care of.
Do you have utility company contact information?
Where your home is located determines what utility companies provide service to you. Here is a list of most of the utility companies in the Statesboro area.
